Help Center

Thank you for your interest in PAW CANVAS and our personalized pet memorial products. We’re here to assist with any questions, concerns, or custom design requests you may have.

Contact Information

Customer Support:
  • Email: support@pawcanvas.com
  • Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Customer Service Response Time

  • Email inquiries: Within 24 hours
  • Order status updates: Within 1 business day
  • Custom design requests: Within 2 business days
  • Returns and refunds: Within 48 hours (Note: in business days)

How We Can Help

We provide assistance with:
Product Information
  • Custom memorial product specifications
  • Material details (wrapped canvas; memorial stones)
  • Size compatibility
  • Design options for your pet memorial
Orders & Shipping
  • Order tracking
  • Shipping timelines
  • International shipping inquiries
  • Order modifications
Custom Designs
  • Design consultation
  • Custom artwork requirements
  • Personalization options (names, dates, custom messages)
  • Design proofs for approval
Returns & Support
  • Return authorizations
  • Product assistance
  • Warranty claims
  • Refund status updates

Shipping Information

For questions about your shipment:
  • Domestic orders typically ship within 3-5 business days
  • International shipping times vary by location
  • Tracking information is provided via email
  • All orders are fulfilled through our trusted partners

Feedback

Your feedback helps us improve! Share your experience or suggestions through:
Customer reviews

  • Direct email to support@pawcanvas.com
  • Product feedback forms (found on our website)

Emergency Contact

For urgent matters outside business hours, please email support@pawcanvas.com with "URGENT" in the subject line.

Privacy & Security

Your information is secure with us. All communications are protected and will only be used to address your specific inquiry. For more details, please review our Privacy Policy.